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Ja, Payswix, UAB är ett institut för elektroniska pengar, auktoriserat av Litauens centralbank (No. 21) för utfärdande av elektroniska pengar.
While the information on the payswix website is available in a variety of languages for marketing and easy accessibility purposes, our Team will provide further assistance in English and Lithuanian languages only.
Of course. Your safety is one of our top priorities. We preach full transparency when it comes to our customers’ accounts and transactions; therefore, we will keep you informed about the status of your account as well as your payments.
As Payswix, UAB is registered under the Data Protection Act, our internal procedures and systems are designed to comply with the data security regulations. Hence, we can assure you that the shared information and documents are completely safe with us.
Om du vill läsa mer om vårt dataskydd kan du läsa våra användarvillkor och integritetspolicy.
EES står för Europeiska ekonomiska samarbetsområdet och de länder som tillhör EES är Austria, Belgium, Bulgaria, Croatia, the Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
The Hague Convention includes Albania, Andorra, Antigua, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burundi, Cape Verde, Chile, China (Hong Kong), China (Macao), Colombia, Cook Islands, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Fiji, Finland, France, FYR of Macedonia, Georgia, Germany, Greece, Grenada, Guatemala, Guyana, Honduras, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Kazakhstan, Korea, Republic of - (South Korea), Kosovo, Kyrgyzstan, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Malawi, Malta, Marshall Islands, Mauritius, Mexico, Monaco, Mongolia, Montenegro, Morocco, Namibia, Netherlands, New Zealand, Nicaragua, Niue, Norway, Oman, Panama, Paraguay, Peru, The Philippines, Poland, Portugal, the Republic of Moldova, Romania, the Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, Spain, Suriname, Swaziland, Sweden, Switzerland, Tajikistan, Tonga, Trinidad and Tobago, Tunisia, Turkey, Ukraine, United Kingdom of Great Britain and Northern Ireland, United States of America, Uruguay, Uzbekistan, Vanuatu, Venezuela.
De utgående och inkommande SEPA-betalningarna är tillgängliga från/till Österrike, Andorra, Belgien, Bulgarien, Kroatien, Cypern, Tjeckien, Danmark, Estland, Finland, Frankrike, Tyskland, Grekland, Ungern, Island, Irland, Italien, Lettland, Liechtenstein, Litauen, Luxemburg, Malta, Monaco, Nederländerna, Norge, Polen, Portugal, Rumänien, San Marino, Slovakien, Slovenien, Spanien, Sverige, Schweiz, Storbritannien, Vatikanstaten och territorier utanför EES, det vill säga Saint-Pierre-et-Miquelon, Guernsey, Jersey och Isle of Man.
Payswix considers your safety one of its top priorities. However, please keep in mind the following steps to additionally ensure the security of your information:
1) Protect your personal information: there might be fraudsters that pretend to be from Payswix, asking for you to verify your personal information via email. Please make sure to double-check if the details present in the email are valid and belong to us (email address, contacts, what subject on the email is used, who is writing you an email, etc.). Be especially suspicious if someone is asking for information that Payswix already has. If you suspect fraudulent activity from someone using our name, please contact us immediately via [email protected]. Tänk på att vi aldrig kommer att be om information som kan äventyra ditt konto.
2) Skapa ett starkt lösenord för ditt konto: Överväg att skapa ett lösenord som är minst 8–12 tecken långt och innehåller en blandning av siffror, versaler/gemener och symboler. Försök att undvika uppenbara ord i ordlistan och kombinationer av ord i ordlistan. Försök att använda lösenordsfraser istället för lösenord, eftersom de är lättare att komma ihåg och svårare att gissa.
3) Logga ut från offentliga enheter: Glöm inte att logga ut när du är klar om du loggar in på vår webbplats på en offentlig plats (bibliotek, kontor, en väns hus, osv.).
4) Please note that payswix only uses SMS service to verify your identity. You will never be asked to verify your login by phone, e-mail, or other means.
5) Rapportera misstänkt aktivitet: Om du tror att ditt konto har äventyrats ber vi dig att omedelbart kontakta oss på [email protected]. Om du har lämnat ut dina inloggningsuppgifter till någon eller använt samma lösenord för flera konton ber vi dig att ändra dessa uppgifter.
Applying for an IBAN
Plånboken med flera valutor gör att våra kunder kan inneha sina pengar i över 70 utländska valutor på samma konto. En sådan tjänst gör det lättare att inneha, skicka och ta emot pengar.
Designated accounts are generated to provide a named IBAN for receiving and sending out payments. You can apply for a designated IBAN här and fill out the online registration form. Once your account has been set up, you will receive an email with the details of your designated account.
För konton för privatpersoner: 3–5 arbetsdagar, beroende på relevansen av de dokument som laddas upp och de uppgifter som lämnas.
För företagskonton: There is no exact time frame for corporate account activation. Once we receive your completed payswix application, our Compliance team will review the information and send a list of required documents. The account approval depends on the relevancy of the documentation and information provided.
There is a standard package of documentation that we always request once the Onboarding process is started. However, any type of additional data required will depend on the type of business that your company conducts. You can check our Onboarding guide här.
Nej, det är de inte. Medlens källa ska återspegla företagets inkomster, medan förmögenhetskällan ska ange varifrån du fick medlen för att starta ditt företag.
Som ett licensierat institut för elektroniska pengar kräver vi att våra kunder går igenom nödvändiga efterlevnadskontroller, dessa inkluderar utlämnande av vissa personuppgifter och dokument. Detta garanterar en säker och effektiv onboardingprocess. Du kan vara trygg i förvissningen om att vi tar användningen och lagringen av uppgifterna på allvar och att vi är verksamma under dataskyddslagen. Därför är dina uppgifter säkra hos oss.
Yes, the information you provide must be correct and up-to-date. Only then, we can conduct successful compliance and identity checks.
Dina kontoavgifter beror på vilken priskategori du befinner dig i. Du kan kontrollera våra priser här.
På grund av intern policy finns det specifika uppgifter som inte kan lämnas ut till våra kunder eller bestridas. Anledningen till att kontot avvisades är en av dem. Om en ny registrering är möjlig kommer vårt team att informera dig om detta.
There is no need to worry. Just contact [email protected] så hjälper vi dig att ändra det.
Yes, however, you would need to apply for a B2B account first. Please also note that a C2B account can be provided only to EU-regulated crypto, forex, and gaming/gambling companies.
Konton
You can log into your account by pressing on the ‘Sign In’ button in the top right corner of the main page and by putting the email address and password you used on the registration, as well as confirming your identity by putting an OTP received via SMS.
Du kan se saldot för plånböcker med flera valutor samt det ungefärliga saldot i EUR på din startsida, genom att trycka på "Hem" och sedan på "Översikt".
You can add sub-users for other company employees/ managers to use the account as well. For that to happen, you can go to ‘Settings’ at the right top corner of the page and click ‘Sub Users’. After that, please upload the required information, so we could approve it. Once it is done, the new user will be able to log into your account with their own credentials (email and password created). Please note that adding a sub-user option is available only for corporate clients.
Ett underkonto är ett alternativt konto separerat från huvudkontot. Vanligtvis används dessa konton enbart för att hålla medlen åtskilda (sparande, lön osv.) och för att göra det lättare att skilja dem åt. Du kan använda valfritt underkonto för att överföra eller ta emot pengar.
Du kan skapa ett genom att gå till "Inställningar" längst upp till höger på kontosidan, klicka på "Underkonto" och ange uppgifterna för att begära ytterligare godkännande.
Once the application is received by our team, we will reach out to you to confirm which sub-accounts should be activated as well as to confirm the pricing applied.
You can apply for a C2B account by creating a sub-account onto your main one and by indicating that it is a C2B account (the C2B account shall be named as XXXXXXXXXX LTD/UAB (IND)).
Go to ‘Settings’ at the top right corner of your account page and click ‘Change password’. You can also click on the ‘Forgot Password’ button on the sign-in page, put in your registered email address and you will be sent a reset link. Please make sure to choose a secure password by putting a minimum of 8 characters including at least one lowercase and an uppercase letter, one digit, and one of these special characters: !@#$%^&*_
For individual clients: Please send your inquiry to [email protected] från din registrerade e-postadress så tar vi hand om resten.
For business clients: to change your mobile number or email address, please send us ([email protected]) an official free-form letter with your request. The letter should include the old and the new phone numbers and/or emails and be signed by the director of the company. Once the letter is received, we will do the rest.
If you have not received an OTP upon registration, please double-check if the phone number you have provided is correct. If everything seems fine, we recommend contacting your mobile service provider and asking them to whitelist our OTP provider 'Twilio'. If you still do not receive the OTP, please contact us at [email protected] and we will investigate this further.
Troligtvis har du angett fel inloggningsuppgifter för ditt konto eller fel engångskod ett par gånger. Skicka ett meddelande till [email protected] från din registrerade e-postadress så kommer vi att avblockera kontot.
To close the account, please send your request to [email protected] from your registered email address. Please note that for a corporate account closure, you will be requested to provide an official letter with your request, indicating the reason for the account closure. The letter shall be signed by the director of your company.
If your account is closed, it means that you are no longer able to log in to Payswix E-wallet and perform any actions in the account. The account might be closed due to the following reasons:
- Compliance reasons
- According to the personal client's request
- Due to inactivity
- Failing to cover the negative balance
If you would like to know more about the account closure, please contact [email protected].
Ja, skicka ett meddelande till [email protected] and we will be able to supply you with one. Please note that a charge will be applied for this service according to your account pricing.
Valutaväxling och betalningar
Ja, när ditt konto är aktiverat kommer du att kunna sälja och köpa utländska valutor.
Log into your account and click on “Conversions”. Then choose whether you’re looking to buy or sell the currency. After you select the needed option, choose the amount, the currency that you would like to buy or sell, and the account you wish to transact from. After that, press “Get Quote” and you’ll have 30 seconds to decide whether you’re happy with the rates and fees predisposed by the system. Press ’Buy’ to complete the conversion or ’Cancel & Back’ if you decide not to.
Källorna till växelkurserna är globala, och därför uppdateras uppgifterna enligt den öppna marknaden vid den tidpunkten.
The outgoing and incoming* SWIFT payments are available in the following currencies:
Större valutor:AUD, CAD, CHF, EUR, GBP, JPY, NOK, NZD, USD.
Mindre valutor:RUB, ZAR, THB, SGD, HKD, HUF, ILS, MXN, PLN, AED, KRW, RWF, BBD, BDT, BGN, BHD, CZK, DKK, FJD, GHS, HRK, INR, JOD, KWD, LKR, MAD, MUR, MWK, OMR, QAR, RON, SAR, TRY, TWD, TZS, UGX.
Exotiska valutor:BRL, CLP, COP, BWP, JMD, KES, LSL, MGA, CNY, ARS, IDR, MYR, MZN, NAD, NPR, PEN, PGK, PHP, PKR, SLL, TND, TTD, VND, XAF, XCD, XOF, ZMW, UYU.
Om du är intresserad av att ta emot inkommande SWIFT-transaktioner i någon av ovanstående valutor ska du kontakta vårt team på [email protected] från din registrerade e-postadress med en individuell begäran, så att vårt team kan ge dig personliga instruktioner.
Se tidsplanen nedan:
Utgående SEPA | Inkommande SEPA |
08.50 – 09.30 EET | 09.00 EET |
09.30 – 12.00 EET | 11.10 EET |
12.00 – 14.30 EET | 13.40 EET |
14.30 – 16.25 EET | 16.10 EET |
Efter 16.30 – nästa arbetsdag | 16.55 EET |
Observera att arbetsdagar exkluderar helger och allmänna helgdagar i Litauen.. Preliminary payment receipt times will be affected on non-business days. As a client, you will be informed of any changes in the payments processing schedule due to public or bank holidays ahead of time.
To initiate a transaction, click on the ‘Pay-Out’ button at the top of your account page and select the payment method. Once you do that, just choose the recipient and banking details from your list, select the amount and currency, and create a transaction.
You can click on ‘Home’ and ‘Statements’ at the top of your account page to see the overall transaction listing. To check the overview of your separate payments (for instance fees, incoming payments, batch transactions, etc.), please click on 'Reports' at the top of your account page.
När transaktionen väl har initierats kan det ta upp till 24 timmar för oss att behandla den. Därefter beror överföringstiden på tidszonerna och lokala banktider. SEPA-betalningar (inom EU:s område) tas vanligtvis emot inom samma eller nästa arbetsdag. Överföringar utanför EU och EES (SWIFT-betalningar) kan ta mellan tre till fem arbetsdagar för mottagaren.
Eftersom vi endast kan acceptera SEPA-betalningar (såvida inte kontot är godkänt för inkommande SWIFT-transaktioner), krediteras pengarna vanligtvis på samma eller nästa arbetsdag efter att betalningen har behandlats.
Om du är intresserad av att ta emot inkommande SWIFT-transaktioner ska du kontakta vårt team på [email protected] från din registrerade e-postadress med en individuell begäran, så att vårt team kan ge dig personliga instruktioner.
As all of the transactions are subject to internal review, our team might request additional information to verify such details as the source of funds or the reason for your transfer. This does not mean that each of your payments will be stopped.
Det finns inga andra avgifter än de som anges i prislistan du får, som du även kommer att kunna se när du initierar transaktionen.
You will be shown as a sender for SEPA payments. For the SWIFT transactions, the recipient will see Payswix, UAB, or our corresponding bank as a sender.
När du har loggat in på ditt konto kommer du att se avsnittet "Aktivitetscenter" under din saldoinformation. Där kan du trycka på "Lägg till mottagare" och fylla i personuppgifter och bankuppgifter. När du väl har gjort det behöver du bara spara informationen så läggs mottagaren till.
Se till att de uppgifter du anger är korrekta för att dina transaktioner ska lyckas.
If you have not yet initiated a transaction using the incorrect beneficiary details, please go to your Recipients list to edit the information (under the ‘Settings’ at the right top corner of the page, click on ‘Recipients’, and then edit the selected incorrect Recipient).
If you have already initiated a transfer and it is still in progress, you have the option to cancel it yourself. Please refer to the section “How do I cancel a transaction that I initiated?”.
If the transaction status states as ‘Completed’, it means that the funds have left our bank and it is only possible to initiate a recall or trace of funds. If you would like to initiate a transaction recall or trace, please contact us by email [email protected].
We can initiate a recall request if required to the beneficiary’s bank. If the beneficiary’s bank agrees with the recall, the transaction will be returned and credited back to your account. If the beneficiary bank does not agree with the request, we can only suggest contacting the beneficiary and their bank for further details. Charges for recall message applies according to the set pricing if the message is initiated by Payswix.
If the transaction is not in the processing stage yet, please navigate in your Payswix account by clicking on ‘Reports’, then ‘Pay-Outs’, selecting the required transaction, and clicking ‘Cancel’. If the cancellation option is not available anymore, please contact us at [email protected] (or by phone during working hours at +370 (8) 52 07 5750) and we will advise on further steps. Payment can be canceled within 24 hours after the transaction is initiated or later if agreed by both parties.
If the payment is already processed, Payswix can initiate a recall for the transaction. Please refer to the section “If I sent a payment by mistake, can I recall it?” for more details.
If you notice a transaction in your e-wallet that has to be refunded to the beneficiary, please note that you can initiate the transfer back by yourself or contact [email protected] for further assistance in refunding the transaction back to the sender. Please note we will require you to provide a reason for the refund.
Charges for refund apply according to the set pricing by Payswix.
It is possible that the sender due to a mistake or any other reason can request to refund for a transaction that was received by you. If the transaction is already credited to your e-wallet and Payswix received a request from the beneficiary bank, we will inquire you, whether you agree with the refund of the transaction. If yes, we will initiate a cancelation and return the funds to the sender, if not, no further actions will be required from your side and Payswix will not initiate the refund.
For us to locate the funds, we would require proof of payment. Please make sure that all the necessary transfer details are present and send the document to [email protected].
For the recipient to locate the funds, please reach out to us via [email protected] , vi kommer att förse dig med bevis på din betalning. Om betalningen inte lokaliseras initierar vi en spårning.
Om betalningsbeviset du fick inte hjälpte till att lokalisera pengarna kan du kontakta oss igen på [email protected] , vi kommer att starta en utredning med den mottagande banken från vår sida.
If you can see in your e-wallet that one of your transactions was canceled, please note that after every transaction cancellation, an e-mail is sent to the customer with the reason for the cancellation to the registered e-mail address. If any additional information is required, please contact [email protected].
If you can see that your transaction was returned, the reason for the refund is always indicated in transaction reference\note. The most frequent reasons for the returned transactions are the following:
- AC01 - Incorrect account number
- AC04 - Closed account number
- AC06 - Blocked account
- MS02/MS03 - Not specified reasons by the sender
- RR01 - Missing debtor account or identification
- RR02 - Missing debtor name or address
- RR03 - Missing creditor name or address
- RR04 - Regulatory reasons
If the reason code that you see in the reference field does not match with any of the above-mentioned, or if you have any additional questions, please contact us at [email protected].
It is very common that when SWIFT transfers have more than one Bank involvement, the transfer may be stuck with different intermediaries for many reasons starting from missing or incorrect information to AML reasons. If you see that the receipt of the transaction is taking too long, please note that in these cases only the sender Bank is able to correctly track the transfer. If you would like to track down the payment, please refer to the sender and its bank in order to locate the transaction or ask for a recall initiation if necessary.
There might be bank fees applied and deducted from the amount you are sending or receiving by the beneficiary or correspondent bank. Payswix has no control over such fees.
Internal transfers occur between clients that have payswix accounts. Such transfers are free of charge.
Ett alternativ för batchbetalningar är en bra lösning för att initiera flera överföringar med ett klick. Allt du behöver göra är att fylla i ett CSV-formulär och ladda upp det till vårt system. Om du är intresserad av att göra en batchtransaktion kan du kontakta [email protected] för att få den nödvändiga filen tillsammans med instruktionerna.
Please note that the outgoing and incoming SWIFT transactions are not available for businesses that are directly/indirectly related to cryptocurrency exchange and/or related to cash-based remittance services.
Tyvärr accepterar vi inte kontantinsättningar.
Express payments are available only for outgoing SWIFT transactions. You can choose that option on the transaction initiation.