While the information on the Payswix website is available in a variety of languages for marketing and easy accessibility purposes, our team will provide further assistance in English and Lithuanian languages only.
Of course. Your safety is one of our top priorities. We preach full transparency when it comes to our customers’ accounts and transactions; therefore, we will keep you informed about the status of your account as well as your payments.
Since Payswix, UAB is registered under the Data Protection Act, our internal procedures and systems are designed to comply with the data security regulations. Hence, we assure you that the information and documents you share are completely safe.
The EEA stands for European Economic Area and the countries that belong to it are Austria, Belgium, Bulgaria, Croatia, the Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
The Hague Convention includes Albania, Andorra, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burundi, Canada, Cape Verde, Chile, China, People's Republic of (Including Hong Kong & Macao Special Administrative Regions), Colombia, Cook Islands, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Fiji, Finland, France, Georgia, Germany, Greece, Grenada, Guatemala, Guyana, Honduras, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jamaica, Kazakhstan, Korea, Republic of, Kosovo, Kyrgyzstan, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Malawi, Malta, Marshall Islands, Mauritius, Mexico, Moldova, Republic of, Monaco, Mongolia, Montenegro, Morocco, Namibia, Netherlands, New Zealand, Nicaragua, Niue, North Macedonia, Republic of, Norway, Oman, Pakistan, Palau, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Romania, Russian Federation, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, Spain, Suriname, Swaziland, Sweden, Switzerland, Tajikistan, Tonga, Trinidad and Tobago, Tunisia, Turkey, Ukraine, United Kingdom of Great Britain, and Northern Ireland, United States of America, Uruguay, Uzbekistan, Vanuatu, Venezuela.
Online fraud has become an increasingly common occurrence these days. Hence, while Payswix considers your safety a top priority, it is also important to remember that how careful you are with your daily financial activities plays a big role in keeping your money safe. To learn how to keep your Payswix account safe please check our Fraud Prevention Guidance.
Yes. The Payswix Referral Program is a great way to earn money by introducing leads to us. It is easy to join, and you can enjoy exclusive perks. Just reach out to us at [email protected] to get started!
To establish a Correspondent Banking partnership with Payswix, you must be a licensed financial institution (e.g., EMIs, SPIs, or Banks). Additionally, your company must be registered and licensed in a jurisdiction supported by Payswix.
You can issue IBANs to the same verticals or client categories that are supported for Payswix's own clients. A detailed list will be provided during the onboarding or agreement process with the Payswix Sales Team.
At Payswix, we understand that each client profile is unique, so we offer tailored pricing. For more information, please contact our Sales Team at [email protected].
No, Payswix does not onboard your clients directly. However, we are legally required to identify your clients. As part of this process, you must provide the necessary KYC documents and information for every client you intend to issue an IBAN to.
Multicurrency account allows our clients hold their funds in different currencies within the same account. Such service makes it easier to store, send and receive funds.
Designated accounts are generated to provide a named IBAN for receiving and sending out payments. You can apply for a designated IBAN here and fill out the online registration form. Once your account has been set up, you will receive an email with the details of your designated account.
For corporate accounts: Payswix accepts companies registered in countries that are not included in Payswix’s Prohibited Jurisdictions List.
For individual accounts: Payswix accepts individual clients that reside in the European Economic Area including Switzerland, the United Kingdom, and Ukraine.
Payswix does not provide services to companies related to the following industries:
• Unlicensed businesses, where the license is required by law. • Non-fungible token (NFT). • Collection of donations as a charity or non-profit organization, NGOs (unregulated, unregistered, and incorporated outside EU). • Oil & Gas industries (extraction, distribution). • Activities related to the sale of hazardous goods. • Replicas. • Adult services - this includes, but is not limited to, pornography and nudity (webcam) streaming websites, escort). • Customer engaging in alcohol and tobacco trade (including online sales). • Weapons, firearms, and ammunition (production, distribution). • Customers engaged in drug sales such as marijuana or other illegal substances. • Religious Organizations and NPOs. • Extractive industries such as the extraction of precious stones and minerals. • Art and Antiques.
There is a standard package of documentation that we always request once the Onboarding/KYC process is started. However, any type of additional data required will depend on the type of business that your company conducts. You can check our Onboarding/KYC guide here.
As a licensed Electronic Money Institution, we require our customers to go through the necessary KYC checks that include the disclosure of certain personal information and documents. This guarantees a safe and efficient onboarding process. Please be assured that we take data use and storage seriously and are operating under the Data Protection Act. Hence, your information is safe with us.
Due to Payswix's internal policy, there is certain information we are unable to share with clients, including the reason for the account rejection. If a new registration is possible, our team will reach out to inform you.
It depends on the type of license and business that your company conducts. Please write [email protected] for more information regarding such payments.
You can log into your account by pressing on the ‘Login’ button in the top right corner of the main page and by putting the email address and password you used during the registration, as well as confirming your identity by putting an OTP received via SMS or Google Authenticator.
You can see the balance of your account in the ‘Account’ section. If you have more than one account, you can also see their balances on the Account page by clicking the arrows in the Total Balance window next to the account name.
You can add sub-users to your business profile so other employees or managers can use the account. To add a sub-user, follow these steps:
1. Go to Settings in your account. 2. Click on Company Users. 3. Add a new user by filling in the required details. 4. Choose the permission level for the sub-user to control what they can access:
• View: Can only view reports. • Edit: Can edit data, such as recipients. • Sub Admin: Can do everything except managing sub-users and changing company details. • Admin: Has full access to everything.
Once set up, the new user can log into the business account with their own email and password. Please note that this feature is available only for corporate clients.
Yes, you can. Additional accounts (sub-accounts) are great for keeping your funds separate – like savings, salary, etc. – making it easier to manage them individually. You can use any of your accounts to transfer or receive funds.
To create an additional account:
1. Go to the Account page after you log into your Payswix account. 2. Click on New Account in the Total Balance section (purple block). 3. Fill in the required information and submit it for approval.
Once we receive your application, our Team will contact you to confirm which sub-accounts should be activated and review the applicable pricing.
Go to ‘Settings’ at the top right corner of your account page and click ‘Change password’. You can also click on the ‘Forgot Password’ button on the login page, put in your registered email address and you will be sent a reset link. Please make sure to choose a secure password by putting a minimum of 8 characters including at least one lowercase and an uppercase letter, one digit, and one of these special characters: !@#$%^&*_
For individual clients: Please send your inquiry to [email protected] from your registered email address and we will do the rest.
For business clients: to change your mobile number or email address, please send us ([email protected]) an official free-form letter with your request. The letter should include the old and the new phone numbers and/or emails and be signed by the director of the company. Once the letter is received, we will do the rest.
If you have not received an OTP upon registration, please double-check if the phone number you have provided is correct. If everything seems fine, please contact us at [email protected] with detailed information and we will investigate this further.
It looks like there were a few incorrect attempts to enter your account credentials or OTP. As a result, your account is temporarily locked for the next 30 minutes. For further assistance, feel free to contact us at [email protected].
To close the account, please send your request to[email protected] from your registered email address. Please note that for a corporate account closure, you will be requested to provide an official letter with your request, indicating the reason for the account closure. The letter shall be signed by the director of your company.
You should have received a letter explaining why your account was closed. If you need more details, feel free to reach out to us at [email protected]. Please note, though, that due to our internal policies, our team may not always be able to provide additional information about the closure.
Yes, please send a message to [email protected] and we will be able to supply you with one. Please note that a charge will be applied for this service according to your account pricing.
To make a conversion, log into your account and click on 'Conversions' from the left menu on your dashboard, or go to the Account section and select 'Conversion.' Next, choose the 'Account from' and 'Account to' for the conversion, along with the 'Currency' and 'Amount.' Once you are ready, click 'Convert,' then press 'Confirm' to complete the conversion or 'Cancel' if you change your mind.
The incoming SWIFT payments are available in EUR, AUD, GBP, HKD, SGD, and USD. Please also check “How can I receive Swift payments? section for more information.
The cut-off times for outgoing and incoming SEPA payments on business days are as follows: • Outgoing: 6:45; 7:30 (Monday only); 8:50; 9:30; 12:00; 14:30; 16:30; 16:45. • Incoming: 8:30; 9:45; 12:15; 13:15; 15:15; 17:15; 17:45.
Please note that business days exclude weekends and Public Holidays in Lithuania. Preliminary payment receipt times will be affected on non-business days. As a client, you will be informed of any changes in the payment processing schedule due to public or bank holidays ahead of time.
To start a transaction, go to your Account page and select 'Quick Transfer,' or click 'Transfer' from the left menu on your dashboard and choose 'Make a Transfer.' Then, pick a recipient from your saved list or add a new one. Enter the amount and currency and approve the transaction to complete it.
You can view your most recent transaction in the 'Last Transactions' section of your Account page. For more details, click 'View Statement,' or select 'Statements' from the menu on the left side of the dashboard.
Once the transaction is initiated, it might take up to 24 hours for us to process it. After that, the transfer completion time depends on the time zones and local banking hours. SEPA payments (within the EU zone) are usually received within the same or the next business day. Transfers outside of the EU and EEA zone (SWIFT payments) might take up to 2-5 business days to be received by the beneficiary.
For SEPA payments, funds are typically credited on the same day or the next business day after processing. For SWIFT payments, it usually takes 2-5 business days for the funds to be credited.
If you are interested in receiving incoming SWIFT transactions, please contact our team at [email protected] from your registered email address with an individual request, so our team can provide you with personalized instructions.
As all the transactions are subject to internal review, our team might request additional information to verify such details as the source of funds or the reason for your transfer. This does not mean that each of your payments will be stopped.
There are no other charges apart from the ones present in the pricing list provided to you, which you will also be able to see on the transaction initiation.
You will be shown as a sender for SEPA payments. For the SWIFT transactions, the recipient will see Payswix, UAB, or our corresponding bank as a sender.
After logging into your account, go to the 'Recipients' page (found under 'Transfers' on the left menu on your dashboard). Click 'Add New' and fill in the recipient's personal and banking details. Once you've completed the form, save the information to create the recipient.
Be sure to double-check the details to ensure your transactions go through smoothly.
If you have not yet initiated a transaction using the incorrect beneficiary details, please go to the 'Recipients' page (found under 'Transfers' on the left menu on your dashboard) and then edit the selected incorrect recipient.
If you have already initiated a transfer, please contact us at [email protected] (or give us a call during working hours at +370 (8) 52 07 5750) and we will advise on further steps. You can also check the section “How do I cancel a transaction that I initiated?”.
We can initiate a recall request if required to the beneficiary’s bank. If the beneficiary’s bank agrees with the recall, the transaction will be returned and credited back to your account. If the beneficiary bank does not agree with the request, we can only suggest contacting the beneficiary and their bank for further details. Charges for recall messages apply according to the set pricing if the message is initiated by Payswix.
Please contact us at [email protected] (or give us a call during working hours at +370 (8) 52 07 5750) and we will advise on further steps. Payment can be canceled within 24 hours after the transaction is initiated or later if agreed by both parties.
If the payment is already processed, Payswix can initiate a recall for the transaction. Please refer to the section “If I sent a payment by mistake, can I recall it?” for more details.
If you notice a transaction in your account that has to be refunded to the beneficiary, please note that you can initiate the transfer back by yourself or contact [email protected] for further assistance in refunding the transaction back to the sender. Please note we will require you to provide a reason for the refund.
If the sender made a mistake or has another reason, they might request a refund for a transaction you received. If the funds have already been credited to your account and Payswix receives a request from the sender's bank, we will ask if you agree to the refund. If you agree, we will cancel the transaction and return the funds to the sender. If not, no action is needed on your part, and Payswix will not process the refund.
For us to locate the funds, we would require proof of payment. Please make sure that all the necessary transfer details are present and send the document to [email protected].
For the recipient to locate the funds, please reach out to us via [email protected] and we will provide you with proof of payment. If the payment is not located, we will initiate a tracer.
If the proof of payment that you have received did not help to locate the funds, please get in touch with us again via [email protected] and we will start an investigation with the beneficiary bank from our side.
If you see that your transaction was canceled and want to know why, please get in touch with [email protected] and they will provide as much information as possible.
If you can see that your transaction was returned, the reason for the refund is always indicated in transaction reference\note. The most frequent reasons for the returned transactions are the following:
AC01 - Incorrect account number
AC04 - Closed account number
AC06 - Blocked account
MS02/MS03 - Not specified reasons by the sender
RR01 - Missing debtor account or identification
RR02 - Missing debtor name or address
RR03 - Missing creditor name or address
RR04 - Regulatory reasons
If the reason code that you see in the reference field does not match with any of the above-mentioned, or if you have any additional questions, please contact us at [email protected].
It is very common that when SWIFT transfers have more than one Bank involvement, the transfer may be stuck with different intermediaries for many reasons starting from missing or incorrect information to AML reasons. If you see that the receipt of the transaction is taking too long, please note that in these cases only the sender Bank can correctly track the transfer. If you would like to track down the payment, please refer to the sender and its bank to locate the transaction or ask for a recall initiation if necessary.
There might be bank fees applied and deducted from the amount you are sending or receiving by the beneficiary by correspondent bank. Payswix has no control over such fees.
A batch payment option is a great solution to have multiple transfers initiated with one click. All you have to do is to fill out a CSV form and upload it to our system by navigating to 'Transfers' on the left menu on your dashboard and clicking on ‘Batch transfer’. If you are interested in making a batch transaction, please contact [email protected] to get the needed file to fill out.