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Polish 
Russian 
Generale
Sì, Payswix, UAB o dalla Banca centrale lituana (No. 21) per l'emissione di moneta elettronica.
While the information on the payswix website is available in a variety of languages for marketing and easy accessibility purposes, our Team will provide further assistance in English and Lithuanian languages only.
Of course. Your safety is one of our top priorities. We preach full transparency when it comes to our customers’ accounts and transactions; therefore, we will keep you informed about the status of your account as well as your payments.
As Payswix, UAB is registered under the Data Protection Act, our internal procedures and systems are designed to comply with the data security regulations. Hence, we can assure you that the shared information and documents are completely safe with us.
Per saperne di più sulla nostra protezione dei dati, consulta le nostre Condizioni d'uso e Informativa sulla privacy.
SEE sta per Spazio economico europeo e i paesi che ne fanno parte sono Austria, Belgium, Bulgaria, Croatia, the Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
The Hague Convention includes Albania, Andorra, Antigua, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burundi, Cape Verde, Chile, China (Hong Kong), China (Macao), Colombia, Cook Islands, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Fiji, Finland, France, FYR of Macedonia, Georgia, Germany, Greece, Grenada, Guatemala, Guyana, Honduras, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Kazakhstan, Korea, Republic of - (South Korea), Kosovo, Kyrgyzstan, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Malawi, Malta, Marshall Islands, Mauritius, Mexico, Monaco, Mongolia, Montenegro, Morocco, Namibia, Netherlands, New Zealand, Nicaragua, Niue, Norway, Oman, Panama, Paraguay, Peru, The Philippines, Poland, Portugal, the Republic of Moldova, Romania, the Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, Spain, Suriname, Swaziland, Sweden, Switzerland, Tajikistan, Tonga, Trinidad and Tobago, Tunisia, Turkey, Ukraine, United Kingdom of Great Britain and Northern Ireland, United States of America, Uruguay, Uzbekistan, Vanuatu, Venezuela.
I pagamenti SEPA in uscita e in entrata sono disponibili da/per Austria, Andorra, Belgio, Bulgaria, Croazia, Cipro, Repubblica Ceca, Danimarca, Estonia, Finlandia, Francia, Germania, Grecia, Ungheria, Islanda, Irlanda, Italia, Lettonia, Liechtenstein, Lituania, Lussemburgo, Malta, Monaco, Paesi Bassi, Norvegia, Polonia, Portogallo, Romania, San Marino, Slovacchia, Slovenia, Spagna, Svezia, Svizzera, Regno Unito, Città del Vaticano e Territori non SEE, ovvero Saint-Pierre-et- Miquelon, Guernsey, Jersey, Isola di Man.
Payswix considers your safety one of its top priorities. However, please keep in mind the following steps to additionally ensure the security of your information:
1) Protect your personal information: there might be fraudsters that pretend to be from Payswix, asking for you to verify your personal information via email. Please make sure to double-check if the details present in the email are valid and belong to us (email address, contacts, what subject on the email is used, who is writing you an email, etc.). Be especially suspicious if someone is asking for information that Payswix already has. If you suspect fraudulent activity from someone using our name, please contact us immediately via [email protected]. Tieni presente che non chiederemo mai informazioni che potrebbero compromettere il tuo conto.
2) Crea una password complessa per il tuo account: la password dovrebbe contenere almeno 8-12 caratteri e includere numeri misti, lettere maiuscole/minuscole e simboli. Cerca di evitare parole ovvie del dizionario e combinazioni di parole del dizionario. Prova a utilizzare passphrase anziché password, poiché sono più facili da ricordare e più difficili da indovinare.
3) Disconnettiti da dispositivi pubblici: Se accedi al nostro sito Web in un luogo pubblico (biblioteca, ufficio, casa di amici, ecc.) non dimenticare di disconnetterti quando hai finito.
4) Please note that payswix only uses SMS service to verify your identity. You will never be asked to verify your login by phone, e-mail, or other means.
5) Segnalazione di attività sospette: Se ritieni che il tuo account sia stato compromesso, contattaci immediatamente tramite [email protected]. Se hai fornito le tue informazioni di accesso a qualcuno o hai utilizzato la stessa password per più account, cambiala.
Applying for an IBAN
Il portafoglio multivaluta consente ai nostri clienti di trattenere i propri fondi in circa 70+ valute estere all'interno dello stesso conto. Tale servizio semplifica l'archiviazione, l'invio e la ricezione di fondi.
Designated accounts are generated to provide a named IBAN for receiving and sending out payments. You can apply for a designated IBAN qui and fill out the online registration form. Once your account has been set up, you will receive an email with the details of your designated account.
Per conti individuali: 3-5 giorni lavorativi, a seconda della validità dei documenti e delle informazioni fornite.
Per i conti business: There is no exact time frame for corporate account activation. Once we receive your completed payswix application, our Compliance team will review the information and send a list of required documents. The account approval depends on the relevancy of the documentation and information provided.
There is a standard package of documentation that we always request once the Onboarding process is started. However, any type of additional data required will depend on the type of business that your company conducts. You can check our Onboarding guide qui.
No, non lo sono. La fonte di fondi dovrebbe riflettere il reddito della società, mentre la fonte di ricchezza dovrebbe indicare da dove hai ottenuto i fondi per avviare la tua società.
In qualità di istituto di moneta elettronica autorizzato, richiediamo ai nostri clienti di sottoporsi ai necessari controlli di conformità che includono la divulgazione di determinate informazioni e documenti personali. Ciò garantisce un processo di inserimento sicuro ed efficace. Ti assicuriamo che prendiamo sul serio l'uso e l'archiviazione dei dati e operiamo ai sensi della legge sulla protezione dei dati. Quindi, le tue informazioni sono al sicuro con noi.
Yes, the information you provide must be correct and up-to-date. Only then, we can conduct successful compliance and identity checks.
Le commissioni del tuo conto dipendono dalla categoria di prezzo in cui ti trovi. Puoi controllare i nostri prezzi qui.
A causa della politica interna, ci sono informazioni specifiche che non possono essere divulgate ai nostri clienti o contestate. Il motivo del rifiuto del conto è una di queste. Se è possibile una nuova registrazione, il nostro team ti informerà.
There is no need to worry. Just contact [email protected] e ti aiuteremo a modificarli.
Yes, however, you would need to apply for a B2B account first. Please also note that a C2B account can be provided only to EU-regulated crypto, forex, and gaming/gambling companies.
Conti
You can log into your account by pressing on the ‘Sign In’ button in the top right corner of the main page and by putting the email address and password you used on the registration, as well as confirming your identity by putting an OTP received via SMS.
Puoi vedere il saldo dei portafogli multivaluta e il saldo approssimativo in EUR sulla tua home page, premendo "Home" e quindi su "Panoramica".
You can add sub-users for other company employees/ managers to use the account as well. For that to happen, you can go to ‘Settings’ at the right top corner of the page and click ‘Sub Users’. After that, please upload the required information, so we could approve it. Once it is done, the new user will be able to log into your account with their own credentials (email and password created). Please note that adding a sub-user option is available only for corporate clients.
Un conto secondario è un conto alternativo separato da quello principale. Solitamente si utilizzano conti aggiuntivi per il solo scopo di tenere separati i fondi (risparmio, stipendio, ecc.) e facilitare la differenziazione tra di loro. Puoi utilizzare uno qualsiasi dei tuoi conti secondari per trasferire o ricevere i fondi.
Puoi crearne uno andando su "Impostazioni" nell'angolo in alto a destra della pagina del conto, facendo clic su "conto secondario" e inserendo la richiesta di informazioni per ulteriore approvazione.
Once the application is received by our team, we will reach out to you to confirm which sub-accounts should be activated as well as to confirm the pricing applied.
You can apply for a C2B account by creating a sub-account onto your main one and by indicating that it is a C2B account (the C2B account shall be named as XXXXXXXXXX LTD/UAB (IND)).
Go to ‘Settings’ at the top right corner of your account page and click ‘Change password’. You can also click on the ‘Forgot Password’ button on the sign-in page, put in your registered email address and you will be sent a reset link. Please make sure to choose a secure password by putting a minimum of 8 characters including at least one lowercase and an uppercase letter, one digit, and one of these special characters: !@#$%^&*_
For individual clients: Please send your inquiry to [email protected] dal tuo indirizzo e-mail registrato e noi faremo il resto.
For business clients: to change your mobile number or email address, please send us ([email protected]) an official free-form letter with your request. The letter should include the old and the new phone numbers and/or emails and be signed by the director of the company. Once the letter is received, we will do the rest.
If you have not received an OTP upon registration, please double-check if the phone number you have provided is correct. If everything seems fine, we recommend contacting your mobile service provider and asking them to whitelist our OTP provider 'Twilio'. If you still do not receive the OTP, please contact us at [email protected] and we will investigate this further.
Molto probabilmente hai inserito le credenziali del tuo account o dell'OTP in modo errato un paio di volte. Invia un messaggio a [email protected] dal tuo indirizzo e-mail registrato e sbloccheremo il conto.
To close the account, please send your request to [email protected] from your registered email address. Please note that for a corporate account closure, you will be requested to provide an official letter with your request, indicating the reason for the account closure. The letter shall be signed by the director of your company.
If your account is closed, it means that you are no longer able to log in to Payswix E-wallet and perform any actions in the account. The account might be closed due to the following reasons:
- Compliance reasons
- According to the personal client's request
- Due to inactivity
- Failing to cover the negative balance
If you would like to know more about the account closure, please contact [email protected].
Sì, invia un messaggio a [email protected] and we will be able to supply you with one. Please note that a charge will be applied for this service according to your account pricing.
Cambio valuta e pagamenti
Sì, una volta attivato il tuo conto, potrai vendere e acquistare valute estere.
Log into your account and click on “Conversions”. Then choose whether you’re looking to buy or sell the currency. After you select the needed option, choose the amount, the currency that you would like to buy or sell, and the account you wish to transact from. After that, press “Get Quote” and you’ll have 30 seconds to decide whether you’re happy with the rates and fees predisposed by the system. Press ’Buy’ to complete the conversion or ’Cancel & Back’ if you decide not to.
Le fonti per il rate watch sono globali, quindi i dati vengono aggiornati in base al mercato aperto in quel momento.
The outgoing and incoming* SWIFT payments are available in the following currencies:
Valute principali:AUD, CAD, CHF, EUR, GBP, JPY, NOK, NZD, USD.
Valute minori:RUB, ZAR, THB, SGD, HKD, HUF, ILS, MXN, PLN, AED, KRW, RWF, BBD, BDT, BGN, BHD, CZK, DKK, FJD, GHS, HRK, INR, JOD, KWD, LKR, MAD, MUR, MWK, OMR, QAR, RON, SAR, TRY, TWD, TZS, UGX.
Valute esotiche :BRL, CLP, COP, BWP, JMD, KES, LSL, MGA, CNY, ARS, IDR, MYR, MZN, NAD, NPR, PEN, PGK, PHP, PKR, SLL, TND, TTD, VND, XAF, XCD, XOF, ZMW, UYU.
Se sei interessato a ricevere transazioni SWIFT in entrata in una qualsiasi delle valute sopra elencate, contatta il nostro team all'indirizzo [email protected] dal tuo indirizzo e-mail registrato con una richiesta individuale, in modo che il nostro team possa fornirti istruzioni personalizzate.
Si prega di consultare il programma qui sotto:
SEPA in uscita | SEPA in entrata |
8:50 - 9:30 EET | 9:00 EET |
21:30 – 12:00 EET | 11:10 EET |
12:00 – 14:30 EET | 13:40 EET |
14:30 - 16:25 EET | 16:10 EET |
Dopo le 16:30, il giorno lavorativo successivo | 16:55 EET |
Si prega di notare che i giorni lavorativi escludono i fine settimana e i giorni festivi in Lituania .. Preliminary payment receipt times will be affected on non-business days. As a client, you will be informed of any changes in the payments processing schedule due to public or bank holidays ahead of time.
To initiate a transaction, click on the ‘Pay-Out’ button at the top of your account page and select the payment method. Once you do that, just choose the recipient and banking details from your list, select the amount and currency, and create a transaction.
You can click on ‘Home’ and ‘Statements’ at the top of your account page to see the overall transaction listing. To check the overview of your separate payments (for instance fees, incoming payments, batch transactions, etc.), please click on 'Reports' at the top of your account page.
Una volta avviata la transazione, potrebbero essere necessarie fino a 24 ore per l'elaborazione. Dopodiché, il tempo di completamento del trasferimento dipende dai fusi orari e dagli orari bancari locali. I pagamenti SEPA (all'interno della zona UE) vengono generalmente ricevuti entro lo stesso giorno lavorativo o successivo. I trasferimenti al di fuori dell'UE e della zona SEE (pagamenti SWIFT) potrebbero richiedere fino a 3-5 giorni lavorativi per essere ricevuti dal beneficiario.
Poiché possiamo accettare solo pagamenti SEPA (a meno che il conto non sia autorizzato per le transazioni SWIFT in entrata), i fondi vengono generalmente accreditati entro lo stesso giorno lavorativo o quello successivo all'elaborazione.
Se sei interessato a ricevere transazioni SWIFT in entrata, contatta il nostro team all'indirizzo [email protected] dal tuo indirizzo e-mail registrato con una richiesta individuale, in modo che il nostro team possa fornirti istruzioni personalizzate.
As all of the transactions are subject to internal review, our team might request additional information to verify such details as the source of funds or the reason for your transfer. This does not mean that each of your payments will be stopped.
Non ci sono altri addebiti oltre a quelli presenti nel listino a te fornito, che potrai visualizzare anche all'avvio della transazione.
You will be shown as a sender for SEPA payments. For the SWIFT transactions, the recipient will see Payswix, UAB, or our corresponding bank as a sender.
Dopo aver effettuato l'accesso al tuo conto, sarai in grado di vedere la sezione "Centro attività" sotto le informazioni sul saldo. Da lì, puoi fare click su "Aggiungi destinatario" e compilare i dati personali e bancari. Una volta fatto, salva le informazioni e il destinatario verrà aggiunto.
Verifica che i dettagli che hai inserito siano corretti affinché le tue transazioni abbiano successo.
If you have not yet initiated a transaction using the incorrect beneficiary details, please go to your Recipients list to edit the information (under the ‘Settings’ at the right top corner of the page, click on ‘Recipients’, and then edit the selected incorrect Recipient).
If you have already initiated a transfer and it is still in progress, you have the option to cancel it yourself. Please refer to the section “How do I cancel a transaction that I initiated?”.
If the transaction status states as ‘Completed’, it means that the funds have left our bank and it is only possible to initiate a recall or trace of funds. If you would like to initiate a transaction recall or trace, please contact us by email [email protected].
We can initiate a recall request if required to the beneficiary’s bank. If the beneficiary’s bank agrees with the recall, the transaction will be returned and credited back to your account. If the beneficiary bank does not agree with the request, we can only suggest contacting the beneficiary and their bank for further details. Charges for recall message applies according to the set pricing if the message is initiated by Payswix.
If the transaction is not in the processing stage yet, please navigate in your Payswix account by clicking on ‘Reports’, then ‘Pay-Outs’, selecting the required transaction, and clicking ‘Cancel’. If the cancellation option is not available anymore, please contact us at [email protected] (or by phone during working hours at +370 (8) 52 07 5750) and we will advise on further steps. Payment can be canceled within 24 hours after the transaction is initiated or later if agreed by both parties.
If the payment is already processed, Payswix can initiate a recall for the transaction. Please refer to the section “If I sent a payment by mistake, can I recall it?” for more details.
If you notice a transaction in your e-wallet that has to be refunded to the beneficiary, please note that you can initiate the transfer back by yourself or contact [email protected] for further assistance in refunding the transaction back to the sender. Please note we will require you to provide a reason for the refund.
Charges for refund apply according to the set pricing by Payswix.
It is possible that the sender due to a mistake or any other reason can request to refund for a transaction that was received by you. If the transaction is already credited to your e-wallet and Payswix received a request from the beneficiary bank, we will inquire you, whether you agree with the refund of the transaction. If yes, we will initiate a cancelation and return the funds to the sender, if not, no further actions will be required from your side and Payswix will not initiate the refund.
For us to locate the funds, we would require proof of payment. Please make sure that all the necessary transfer details are present and send the document to [email protected].
For the recipient to locate the funds, please reach out to us via [email protected] e ti forniremo una prova del pagamento. Se il pagamento non viene localizzato, avvieremo un tracciamento.
Se la prova del pagamento che hai ricevuto non ha aiutato a individuare i fondi, ti preghiamo di contattarci nuovamente tramite [email protected] e da parte nostra sarà avviata un'indagine con la banca beneficiaria.
If you can see in your e-wallet that one of your transactions was canceled, please note that after every transaction cancellation, an e-mail is sent to the customer with the reason for the cancellation to the registered e-mail address. If any additional information is required, please contact [email protected].
If you can see that your transaction was returned, the reason for the refund is always indicated in transaction reference\note. The most frequent reasons for the returned transactions are the following:
- AC01 - Incorrect account number
- AC04 - Closed account number
- AC06 - Blocked account
- MS02/MS03 - Not specified reasons by the sender
- RR01 - Missing debtor account or identification
- RR02 - Missing debtor name or address
- RR03 - Missing creditor name or address
- RR04 - Regulatory reasons
If the reason code that you see in the reference field does not match with any of the above-mentioned, or if you have any additional questions, please contact us at [email protected].
It is very common that when SWIFT transfers have more than one Bank involvement, the transfer may be stuck with different intermediaries for many reasons starting from missing or incorrect information to AML reasons. If you see that the receipt of the transaction is taking too long, please note that in these cases only the sender Bank is able to correctly track the transfer. If you would like to track down the payment, please refer to the sender and its bank in order to locate the transaction or ask for a recall initiation if necessary.
There might be bank fees applied and deducted from the amount you are sending or receiving by the beneficiary or correspondent bank. Payswix has no control over such fees.
Internal transfers occur between clients that have payswix accounts. Such transfers are free of charge.
Un'opzione di pagamento batch è un'ottima soluzione per avviare più trasferimenti con un clic. Tutto quello che devi fare è compilare un modulo CSV e caricarlo nel nostro sistema. Se sei interessato a effettuare una transazione batch, contatta [email protected] per ottenere il file necessario insieme alle istruzioni.
Please note that the outgoing and incoming SWIFT transactions are not available for businesses that are directly/indirectly related to cryptocurrency exchange and/or related to cash-based remittance services.
Purtroppo, non accettiamo depositi in contanti.
Express payments are available only for outgoing SWIFT transactions. You can choose that option on the transaction initiation.