Skip links

Généralité

Oui, Payswix, UAB est une institution de monnaie électronique autorisée à émettre de la monnaie électronique par la Banque centrale de Lituanie (No. 21).

While the information on the payswix website is available in a variety of languages for marketing and easy accessibility purposes, our Team will provide further assistance in English and Lithuanian languages only.

Of course. Your safety is one of our top priorities. We preach full transparency when it comes to our customers’ accounts and transactions; therefore, we will keep you informed about the status of your account as well as your payments.

As Payswix, UAB is registered under the Data Protection Act, our internal procedures and systems are designed to comply with the data security regulations. Hence, we can assure you that the shared information and documents are completely safe with us.

Pour en savoir plus sur la façon dont nous protégeons les données, veuillez consulter nos Conditions d'utilisation et notre Politique de confidentialité.

L'EEE dĂ©signe l’Espace Ă©conomique europĂ©en et les États qui en sont membres sont les suivants : Austria, Belgium, Bulgaria, Croatia, the Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

The Hague Convention includes Albania, Andorra, Antigua, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burundi, Cape Verde, Chile, China (Hong Kong), China (Macao), Colombia, Cook Islands, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Fiji, Finland, France, FYR of Macedonia, Georgia, Germany, Greece, Grenada, Guatemala, Guyana, Honduras, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Kazakhstan, Korea, Republic of - (South Korea), Kosovo, Kyrgyzstan, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Malawi, Malta, Marshall Islands, Mauritius, Mexico, Monaco, Mongolia, Montenegro, Morocco, Namibia, Netherlands, New Zealand, Nicaragua, Niue, Norway, Oman, Panama, Paraguay, Peru, The Philippines, Poland, Portugal, the Republic of Moldova, Romania, the Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, Spain, Suriname, Swaziland, Sweden, Switzerland, Tajikistan, Tonga, Trinidad and Tobago, Tunisia, Turkey, Ukraine, United Kingdom of Great Britain and Northern Ireland, United States of America, Uruguay, Uzbekistan, Vanuatu, Venezuela.

Les paiements SEPA sortants et entrants sont disponibles de/vers les pays suivants : Autriche, Andorre, Belgique, Bulgarie, Croatie, Chypre, RĂ©publique tchĂšque, Danemark, Estonie, Finlande, France, Allemagne, GrĂšce, Hongrie, Islande, Irlande, Italie, Lettonie, Liechtenstein, Lituanie, Luxembourg, Malte, Monaco, Pays-Bas, NorvĂšge , Pologne, Portugal, Roumanie, Saint-Marin, Slovaquie, SlovĂ©nie, Espagne, SuĂšde, Suisse, Royaume-Uni, CitĂ© du Vatican et les territoires hors de l’EEE, Ă  savoir Saint-Pierre-et-Miquelon, Guernesey, Jersey, Ăźle de Man.

Payswix considers your safety one of its top priorities. However, please keep in mind the following steps to additionally ensure the security of your information:

1) Protect your personal information: there might be fraudsters that pretend to be from Payswix, asking for you to verify your personal information via email. Please make sure to double-check if the details present in the email are valid and belong to us (email address, contacts, what subject on the email is used, who is writing you an email, etc.). Be especially suspicious if someone is asking for information that Payswix already has. If you suspect fraudulent activity from someone using our name, please contact us immediately via [email protected]. Veuillez garder Ă  l'esprit que nous ne vous demanderons jamais d'informations qui pourraient compromettre la sĂ©curitĂ© de votre compte.

2) CrĂ©ez un mot de passe fort pour votre compte : il est conseillĂ© de crĂ©er un mot de passe d'au moins 8 Ă  12 caractĂšres et comprenant un mĂ©lange de chiffres, des lettres majuscules/minuscules et des symboles. Abstenez-vous d’utiliser des mots du dictionnaire Ă©vidents et des combinaisons de mots du dictionnaire. Essayez d'utiliser des phrases secrĂštes au lieu de mots de passe, car elles sont plus faciles Ă  retenir et plus difficiles Ă  deviner.

3) Déconnectez-vous des appareils publics : Si vous vous connectez à notre site Web dans un lieu public (bibliothÚque, bureau, maison d'amis, etc.), n'oubliez pas de vous déconnecter aprÚs avoir terminé.

4) Please note that payswix only uses SMS service to verify your identity. You will never be asked to verify your login by phone, e-mail, or other means.

5) Signaler une activitĂ© suspecte : Si vous considĂ©rez que la sĂ©curitĂ© de votre compte est compromise, veuillez nous contacter immĂ©diatement Ă  l’adresse [email protected]. Si vous avez donnĂ© vos informations de connexion Ă  quiconque ou utilisĂ© le mĂȘme mot de passe pour plusieurs comptes, veuillez le modifier.

Applying for an IBAN

Le portefeuille multidevises permet Ă  nos clients de dĂ©tenir leurs fonds dans plus de 70 devises Ă©trangĂšres sur le mĂȘme compte. Un tel service facilite le dĂ©pĂŽt, l'envoi et la rĂ©ception de fonds.

Designated accounts are generated to provide a named IBAN for receiving and sending out payments. You can apply for a designated IBAN ici and fill out the online registration form. Once your account has been set up, you will receive an email with the details of your designated account.

Pour les comptes de particulier : 3 à 5 jours ouvrables, selon la qualité des documents et informations fournis.

Pour les comptes professionnels : There is no exact time frame for corporate account activation. Once we receive your completed payswix application, our Compliance team will review the information and send a list of required documents.  The account approval depends on the relevancy of the documentation and information provided.

 

There is a standard package of documentation that we always request once the Onboarding process is started. However, any type of additional data required will depend on the type of business that your company conducts. You can check our Onboarding guide ici.

Non, ce n’est pas la mĂȘme chose. La source des fonds se rapport au revenu de l'entreprise, tandis que la source de la richesse dĂ©signe la source des fonds utilisĂ©s pour crĂ©er l’entreprise.

En tant qu’institution de monnaie Ă©lectronique agrĂ©Ă©e, nous exigeons de nos clients qu'ils se soumettent aux contrĂŽles de conformitĂ© nĂ©cessaires, notamment la divulgation de certaines informations et documents personnels. Cela permet de mettre en Ɠuvre un processus d'intĂ©gration sĂ»r et efficace. Nous vous garantissons que nous prenons au sĂ©rieux l'utilisation et le stockage des donnĂ©es et que nous agissons conformĂ©ment Ă  la loi sur la protection des donnĂ©es. Par consĂ©quent, vos informations sont en sĂ©curitĂ© lorsqu’elles sont stockĂ©es chez nous.

Yes, the information you provide must be correct and up-to-date. Only then, we can conduct successful compliance and identity checks.

Les frais de votre compte dépendent de votre tarif. Vous pouvez consulter nos tarifs ici.

ConformĂ©ment Ă  notre politique interne, certaines informations spĂ©cifiques ne peuvent pas ĂȘtre divulguĂ©es Ă  nos clients ou contestĂ©es. La raison du refus opposĂ© Ă  la demande d’ouverture du compte constitue l’une de ces informations. Si une nouvelle inscription est possible, notre Ă©quipe vous en informera.

There is no need to worry. Just contact [email protected] et nous vous aiderons Ă  les modifier.

Yes, however, you would need to apply for a B2B account first. Please also note that a C2B account can be provided only to EU-regulated crypto, forex, and gaming/gambling companies.

Comptes

You can log into your account by pressing on the ‘Sign In’ button in the top right corner of the main page and by putting the email address and password you used on the registration, as well as confirming your identity by putting an OTP received via SMS.

Vous pouvez consulter le solde des portefeuilles multidevises ainsi que le solde approximatif en EUR sur votre page d'accueil, en appuyant sur « Accueil » puis sur « Aperçu »

You can add sub-users for other company employees/ managers to use the account as well. For that to happen, you can go to ‘Settings’ at the right top corner of the page and click ‘Sub Users’. After that, please upload the required information, so we could approve it. Once it is done, the new user will be able to log into your account with their own credentials (email and password created). Please note that adding a sub-user option is available only for corporate clients. 

Un sous-compte est un compte alternatif séparé du compte principal. Habituellement, les comptes supplémentaires sont utilisés dans le seul but de conserver des fonds séparément (épargne, salaire, etc.) et faciliter leur différenciation. Vous pouvez utiliser n'importe lequel de vos sous-comptes pour transférer ou recevoir des fonds.

Pour en créer un, vous devez vous rendre sur « ParamÚtres » en haut à droite de la page du compte, cliquer sur « Sous-compte » et transmettre la demande d'informations pour approbation ultérieure.

Once the application is received by our team, we will reach out to you to confirm which sub-accounts should be activated as well as to confirm the pricing applied.

You can apply for a C2B account by creating a sub-account onto your main one and by indicating that it is a C2B account (the C2B account shall be named as XXXXXXXXXX LTD/UAB (IND)).

Go to ‘Settings’ at the top right corner of your account page and click ‘Change password’. You can also click on the ‘Forgot Password’ button on the sign-in page, put in your registered email address and you will be sent a reset link. Please make sure to choose a secure password by putting a minimum of 8 characters including at least one lowercase and an uppercase letter, one digit, and one of these special characters: !@#$%^&*_

For individual clients: Please send your inquiry to [email protected] depuis votre adresse Ă©lectronique enregistrĂ©e et nous ferons le reste.

For business clients: to change your mobile number or email address, please send us ([email protected]) an official free-form letter with your request. The letter should include the old and the new phone numbers and/or emails and be signed by the director of the company. Once the letter is received, we will do the rest.

If you have not received an OTP upon registration, please double-check if the phone number you have provided is correct. If everything seems fine, we recommend contacting your mobile service provider and asking them to whitelist our OTP provider 'Twilio'. If you still do not receive the OTP, please contact us at [email protected] and we will investigate this further.

Vous avez trĂšs probablement saisi des informations d'identification incorrectes ou un OTP erronĂ© Ă  plusieurs reprises. Veuillez envoyer un message Ă  l’adresse [email protected] Ă  partir de votre adresse Ă©lectronique enregistrĂ©e et nous dĂ©bloquerons le compte.

To close the account, please send your request to [email protected] from your registered email address. Please note that for a corporate account closure, you will be requested to provide an official letter with your request, indicating the reason for the account closure. The letter shall be signed by the director of your company.

If your account is closed, it means that you are no longer able to log in to Payswix E-wallet and perform any actions in the account. The account might be closed due to the following reasons:

  • Compliance reasons
  • According to the personal client's request
  • Due to inactivity
  • Failing to cover the negative balance

If you would like to know more about the account closure, please contact [email protected].

Oui, veuillez nous envoyer un message Ă  [email protected] and we will be able to supply you with one. Please note that a charge will be applied for this service according to your account pricing.

Change de devises et paiements

Oui, une fois votre compte activé, vous pourrez vendre et acheter des devises étrangÚres.

Log into your account and click on “Conversions”. Then choose whether you’re looking to buy or sell the currency. After you select the needed option, choose the amount, the currency that you would like to buy or sell, and the account you wish to transact from. After that, press “Get Quote” and you’ll have 30 seconds to decide whether you’re happy with the rates and fees predisposed by the system. Press ’Buy’ to complete the conversion or ’Cancel & Back’ if you decide not to.

Les tarifs font l’objet d’un suivi Ă  l’échelle mondiale, de sorte que les donnĂ©es sont mises Ă  jour en fonction du marchĂ© libre Ă  ce moment-lĂ .

The outgoing and incoming* SWIFT payments are available in the following currencies:

Devises principales :AUD, CAD, CHF, EUR, GBP, JPY, NOK, NZD, USD.

Devises mineures:RUB, ZAR, THB, SGD, HKD, HUF, ILS, MXN, PLN, AED, KRW, RWF, BBD, BDT, BGN, BHD, CZK, DKK, FJD, GHS, HRK, INR, JOD, KWD, LKR, MAD, MUR, MWK, OMR, QAR, RON, SAR, TRY, TWD, TZS, UGX.

Devises exotiques:BRL, CLP, COP, BWP, JMD, KES, LSL, MGA, CNY, ARS, IDR, MYR, MZN, NAD, NPR, PEN, PGK, PHP, PKR, SLL, TND, TTD, VND, XAF, XCD, XOF, ZMW, UYU.

Si vous souhaitez recevoir des transactions SWIFT entrantes dans l'une des devises indiquĂ©es ci-dessus, veuillez contacter notre Ă©quipe Ă  l'adresse [email protected] Ă  partir de votre adresse Ă©lectronique enregistrĂ©e pour adresser une demande individuelle et afin que notre Ă©quipe puisse vous fournir des informations personnalisĂ©es.

Veuillez consulter le calendrier ci-dessous :

Paiement sortant SEPA

Paiement entrant SEPA

8 h 50 – 9 h 30 EET

 9 h 00 HE

9 h 30 – 12 h EET

11 h 10 HE

12 h – 14 h 30 EET

13 h 40 EET

14 h 30 – 16 h 25 EET

16 h 10 EET

AprĂšs 16 h 30, le jour ouvrable suivant

16 h 55 EET

Veuillez noter que les jours ouvrables excluent les week-ends et jours fériés en Lituanie.. Preliminary payment receipt times will be affected on non-business days. As a client, you will be informed of any changes in the payments processing schedule due to public or bank holidays ahead of time.  

To initiate a transaction, click on the ‘Pay-Out’ button at the top of your account page and select the payment method. Once you do that, just choose the recipient and banking details from your list, select the amount and currency, and create a transaction.

You can click on ‘Home’ and ‘Statements’ at the top of your account page to see the overall transaction listing. To check the overview of your separate payments (for instance fees, incoming payments, batch transactions, etc.), please click on 'Reports' at the top of your account page.

Une fois la transaction initiĂ©e, son traitement pourrait nĂ©cessiter jusqu’à 24 heures. Ensuite, le dĂ©lai d'exĂ©cution du transfert dĂ©pend des fuseaux horaires et des heures d'ouverture des banques locales. Les paiements SEPA (au sein de la zone UE) sont gĂ©nĂ©ralement reçus le mĂȘme jour ou le jour ouvrable suivant. La rĂ©ception par le bĂ©nĂ©ficiaire des virements en dehors de la zone UE et EEE (paiements SWIFT) peut prendre jusqu'Ă  3 Ă  5 jours ouvrables.

Étant donnĂ© que nous ne pouvons accepter que les paiements SEPA (sauf si les transactions SWIFT entrantes sont autorisĂ©es pour le compte), les fonds sont gĂ©nĂ©ralement crĂ©ditĂ©s le mĂȘme jour ou le jour ouvrable suivant leur traitement.

Si vous souhaitez recevoir des transactions SWIFT entrantes, veuillez contacter notre Ă©quipe Ă  l’adresse [email protected] Ă  partir de votre adresse Ă©lectronique enregistrĂ©e pour adresser une demande individuelle et afin que notre Ă©quipe puisse vous fournir des informations personnalisĂ©es.

As all of the transactions are subject to internal review, our team might request additional information to verify such details as the source of funds or the reason for your transfer. This does not mean that each of your payments will be stopped. 

Il n’existe pas d'autres frais en dehors de ceux figurant sur le tarif qui vous est fourni et qui s’affiche lors de la crĂ©ation de la transaction.

You will be shown as a sender for SEPA payments. For the SWIFT transactions, the recipient will see Payswix, UAB, or our corresponding bank as a sender.

Une fois connectĂ© Ă  votre compte, une section « Centre d'activitĂ©s » s’affiche sous les informations de votre solde. Ici, vous pouvez appuyer sur « Ajouter un bĂ©nĂ©ficiaire » et saisir les informations personnelles et bancaires. Une fois que vous avez terminĂ© il vous suffit d’enregistrer les informations et le bĂ©nĂ©ficiaire sera ajoutĂ©.

Veuillez vous assurer que les dĂ©tails que vous avez saisis sont corrects pour que vos transactions puissent ĂȘtre effectuĂ©es avec succĂšs. .

If you have not yet initiated a transaction using the incorrect beneficiary details, please go to your Recipients list to edit the information (under the ‘Settings’ at the right top corner of the page, click on ‘Recipients’, and then edit the selected incorrect Recipient).

If you have already initiated a transfer and it is still in progress, you have the option to cancel it yourself. Please refer to the section “How do I cancel a transaction that I initiated?”.

If the transaction status states as ‘Completed’, it means that the funds have left our bank and it is only possible to initiate a recall or trace of funds. If you would like to initiate a transaction recall or trace, please contact us by email [email protected].

We can initiate a recall request if required to the beneficiary’s bank. If the beneficiary’s bank agrees with the recall, the transaction will be returned and credited back to your account. If the beneficiary bank does not agree with the request, we can only suggest contacting the beneficiary and their bank for further details. Charges for recall message applies according to the set pricing if the message is initiated by Payswix.

If the transaction is not in the processing stage yet, please navigate in your Payswix account by clicking on ‘Reports’, then ‘Pay-Outs’, selecting the required transaction, and clicking ‘Cancel’. If the cancellation option is not available anymore, please contact us at [email protected] (or by phone during working hours at +370 (8) 52 07 5750) and we will advise on further steps. Payment can be canceled within 24 hours after the transaction is initiated or later if agreed by both parties.

If the payment is already processed, Payswix can initiate a recall for the transaction. Please refer to the section “If I sent a payment by mistake, can I recall it?” for more details.

If you notice a transaction in your e-wallet that has to be refunded to the beneficiary, please note that you can initiate the transfer back by yourself or contact [email protected] for further assistance in refunding the transaction back to the sender. Please note we will require you to provide a reason for the refund.

Charges for refund apply according to the set pricing by Payswix.

It is possible that the sender due to a mistake or any other reason can request to refund for a transaction that was received by you. If the transaction is already credited to your e-wallet and Payswix received a request from the beneficiary bank, we will inquire you, whether you agree with the refund of the transaction. If yes, we will initiate a cancelation and return the funds to the sender, if not, no further actions will be required from your side and Payswix will not initiate the refund.

For us to locate the funds, we would require proof of payment. Please make sure that all the necessary transfer details are present and send the document to [email protected].

For the recipient to locate the funds, please reach out to us via [email protected] et nous vous fournirons une preuve du paiement. Si le paiement n'est pas localisĂ©, nous lancerons une procĂ©dure de suivi.

Si la preuve de paiement que vous avez reçue n'a pas permis de localiser les fonds, veuillez nous recontacter Ă  l’adresse [email protected] et nous ouvrirons une enquĂȘte auprĂšs de la banque bĂ©nĂ©ficiaire.

If you can see in your e-wallet that one of your transactions was canceled, please note that after every transaction cancellation, an e-mail is sent to the customer with the reason for the cancellation to the registered e-mail address. If any additional information is required, please contact [email protected].

If you can see that your transaction was returned, the reason for the refund is always indicated in transaction reference\note. The most frequent reasons for the returned transactions are the following:

  • AC01 - Incorrect account number
  • AC04 - Closed account number
  • AC06 - Blocked account
  • MS02/MS03 - Not specified reasons by the sender
  • RR01 - Missing debtor account or identification
  • RR02 - Missing debtor name or address
  • RR03 - Missing creditor name or address
  • RR04 - Regulatory reasons

If the reason code that you see in the reference field does not match with any of the above-mentioned, or if you have any additional questions, please contact us at [email protected].

It is very common that when SWIFT transfers have more than one Bank involvement, the transfer may be stuck with different intermediaries for many reasons starting from missing or incorrect information to AML reasons. If you see that the receipt of the transaction is taking too long, please note that in these cases only the sender Bank is able to correctly track the transfer. If you would like to track down the payment, please refer to the sender and its bank in order to locate the transaction or ask for a recall initiation if necessary.

There might be bank fees applied and deducted from the amount you are sending or receiving by the beneficiary or correspondent bank. Payswix has no control over such fees.

Internal transfers occur between clients that have payswix accounts. Such transfers are free of charge.

Une option de paiement de masse est une excellente solution pour lancer plusieurs virements en un seul clic. Il vous suffit de remplir un formulaire CSV et de le tĂ©lĂ©charger sur notre systĂšme. Si vous souhaitez effectuer une transaction de masse, veuillez contacter [email protected] pour obtenir le fichier nĂ©cessaire accompagnĂ© des instructions.

Please note that the outgoing and incoming SWIFT transactions are not available for businesses that are directly/indirectly related to cryptocurrency exchange and/or related to cash-based remittance services.

Malheureusement, nous n'acceptons pas les dépÎts en espÚces.

Express payments are available only for outgoing SWIFT transactions. You can choose that option on the transaction initiation.